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Store Policies:
You our customer, is our most important asset. We will answer all e-mails as soon as possible and return all phone calls asap. We will provide you with a very personalized customer service. We stand behind all the products we sell. We sell only genuine Charles and Colvard Moissanite jewelry. We will try our best to provide you with a pleasant shopping experience.
Returns
We hope you will be happy with whatever you buy from us but in case you are not you can return it to us for a refund, minus the shipping charges. All items must be returned within 7 days of receipt of merchandise. Please e-mail or call for RA#. All items must be returned in original condition with all paperwork. Items that have been damaged, altered or rings that have been resized by customer cannot be returned. All special orders cannot be returned. Items that are final sales and are listed as such cannot be returned.
International Customers
Please email for shipping charges before placing orders. All duties and taxes are the responsibilities of the customers.
Payments
We accept all payments made through Paypal. We also accept credit card payments over the phone. You may also pay by check or money order.
Disclaimer
All pictures have been enlarged to show detail. Any mistakes on our site are just that and not intentional in anyway. We have the right to correct any mistake whether it is in the price or the description.
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